Refund policy
At Thusuc, we want customers to understand our return and refund process before making a purchase.
Please review the following policy carefully.
30-Day Return Window
Eligible purchases may be returned by requesting return authorization within 30 days after delivery.
The return period begins on the date the order is delivered to the customer.
Return Eligibility
To qualify for a return, an item must generally be:
- Unworn and unused;
- In its original condition;
- Returned with original tags, where applicable;
- Returned with original packaging, where applicable; and
- Accompanied by proof of purchase.
Items showing signs of wear, use, washing, alteration, or customer-caused damage may not qualify for a return.
How to Request a Return
To request a return, contact:
Please include:
- Your order number;
- The item you wish to return;
- Your reason for returning the item; and
- Photos if the item is damaged, defective, materially misdescribed, or incorrect.
If your return is accepted, we will provide return instructions and the applicable return address.
Please do not send a return without first contacting us and receiving return authorization.
Return Method
Approved returns must generally be returned by mail according to the return instructions provided by our customer service team.
Return Shipping Costs
For preference-based returns, including change of mind, style preference, or an incorrect size or color selected by the customer, the customer is responsible for return shipping costs.
For verified items that are:
- Damaged;
- Defective;
- Materially different from the product description; or
- Incorrectly shipped by Thusuc,
Thusuc will cover or reimburse reasonable return shipping costs where a return is required.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, materially misdescribed, or incorrect item, contact us at info@thusuc.com and provide your order number and clear photographs showing the issue.
We will review the request and provide the appropriate resolution.
Refunds
After an authorized return is received, we will inspect the returned item.
If the return is approved, the refund will be issued to the original payment method.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account after we issue it.
Original shipping charges, if any, are generally non-refundable unless the return results from a verified error on our part or otherwise required by applicable law.
Exchanges
If you would like a different size, color, or item, please contact us at info@thusuc.com.
Replacement products are subject to availability.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or is dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled through our return process after delivery.
Contact Us
For return or refund questions:
Email: info@thusuc.com
Phone: +1 315-510-1648
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Business Address:
1705 Sherwood Ave
Baltimore, MD 21239
United States
Google specifically requires a clearly accessible return policy covering the return timeframe, method and fees, including ordinary buyer-remorse returns—not just defective products.