Shipping policy
Thank you for shopping with Thusuc. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, and other important shipping information.
Shipping Destinations
Thusuc currently ships to the United States, Canada, the United Kingdom, France, Germany, Italy, Australia, New Zealand, and other supported destinations in Europe and North America that are available for selection during checkout.
If your country or region is not available at checkout, we are currently unable to ship to that destination.
Shipping Cost
Standard shipping is free to supported destinations.
Any available shipping options and applicable charges will be displayed at checkout before payment is completed.
Order Processing Time
Orders normally require 1–3 business days for processing before shipment.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.
All processing times are based on Eastern Time (ET).
Estimated Transit Time
After an order has been dispatched, the estimated transit time is:
6–9 business days
The estimated total delivery timeframe is therefore generally:
1–3 business days processing + 6–9 business days transit.
Processing time and transit time are separate.
Delivery estimates are not guarantees. Carrier delays, severe weather, customs processing, public holidays, peak shopping periods, or other circumstances outside our reasonable control may affect delivery.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation email after their order has been dispatched.
Please allow time for the shipping carrier to update tracking information after the shipment has been created.
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at info@thusuc.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been dispatched.
International Orders
International shipments may be subject to customs procedures, duties, taxes, or import charges imposed by the destination country.
Where applicable, customs treatment and available delivery options may vary by destination and will be determined according to the destination and checkout information.
Delayed or Lost Packages
If your tracking information indicates an unusual delay or you believe your package may have been lost, please contact us at info@thusuc.com with your order number.
We will review the shipment information and assist with the appropriate next steps.
Contact Us
For shipping questions:
Email: info@thusuc.com
Phone: +1 315-510-1648
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Business Address:
1705 Sherwood Ave
Baltimore, MD 21239
United States
Google requires Merchant Center shipping information to include shipping costs and delivery timing, including handling and transit time. Make sure the GMC settings use the same free shipping / 1–3 handling / 6–9 transit information shown here.